Terms and Conditions
Last updated: 28 May 2026
These Terms and Conditions (“Terms”) apply to services provided by Matthew Stickley, autónomo, trading as Top Job English.
Service provider: Matthew Stickley, autónomo, trading as Top Job English
NIE/NIF: Y3874844W
Business address: Calle Ginés García Esquitino 111, Piso 3, 03206 Elche (Alicante), Spain
Email: matthew@topjobenglish.com
These Terms apply to services offered through topjobenglish.ch, topjobenglish.com, and any related booking or payment links used in connection with those websites.
By purchasing a package, booking a paid session, booking a Meeting Diagnostic, or using Top Job English services, the Client agrees to these Terms.
1. Definitions
In these Terms:
“Top Job English”, “TJE”, “we”, “us”, or “our” means Matthew Stickley, autónomo, trading as Top Job English.
“Client” means the person or company purchasing, booking, or using Top Job English services.
“Learner” means the person receiving the English language teaching or attending the session. The Client and Learner may be the same person.
“Company Client” means a company or organisation purchasing services for one or more employees.
“Session” means a live online 1:1 English language teaching or training session provided by Top Job English.
“Meeting Diagnostic” means the free 30-minute suitability call offered by Top Job English.
2. Services
Top Job English provides live teacher-led English language teaching and training for professional meeting performance and workplace communication. The service focuses on improving the Learner’s practical English for meetings, updates, questions, interruptions, pushback, and structured professional speaking.
References to meeting performance describe the professional context and practical communication focus of the English language teaching, and do not create a separate business consulting, management consulting, employment advisory, or career advisory service.
The services covered by these Terms include:
the Free 30-minute Meeting Diagnostic;
1:1 online English language teaching sessions;
10-session English language training packages; and
any related teaching, training, feedback, or learning materials provided by Top Job English.
The Free Meeting Diagnostic is a free suitability call. It does not create an obligation for the Client to buy services or for Top Job English to accept the Client or Learner for paid English language training.
Where the Client books or purchases services for a Learner, the Client is responsible for ensuring that the Learner is aware of and complies with the parts of these Terms that apply to Learners.
3. Contract formation
A booking or purchase is only confirmed when payment has been successfully completed, where payment is required, and/or when the booking confirmation has been issued through Acuity Scheduling.
Top Job English may refuse or cancel a booking or purchase if there is an obvious pricing, availability, technical, or administrative error, or if the booking does not comply with these Terms.
Before purchasing or booking, Clients should read these Terms and the Privacy Policy.
4. Eligibility
Top Job English services are intended for adults aged 18 or over.
Top Job English does not knowingly provide services to minors unless this has been agreed in advance in writing with a parent or legal guardian.
5. Booking and scheduling
Sessions must be booked through Acuity Scheduling.
Clients and Learners do not have a guaranteed weekly time slot. Sessions must be booked from the available times shown in Acuity Scheduling.
Acuity Scheduling may display session times in the Client’s or Learner’s selected or detected time zone. The Client and Learner are responsible for checking the time zone shown in Acuity when booking, cancelling, or rescheduling. Cancellation and rescheduling deadlines are calculated according to the session time shown in Acuity.
6. Prices, payment, and currency
The price of each service is the price shown on the relevant website, booking page, checkout page, invoice, or written offer at the time of purchase.
Payment must be made before the first paid session.
Payments are made in euros through the payment methods supported by Stripe at the time of purchase.
Prices are charged in euros. If the Client pays from an account, card, or payment method in another currency, any exchange rate, conversion fee, card fee, bank fee, or payment-provider charge is the Client’s responsibility.
Stripe may issue a payment receipt automatically. Formal invoices are issued manually on request. The Client must provide any required invoicing details, such as legal name, tax or VAT number where applicable, billing address, and email address.
7. Taxes and IVA/VAT
Where applicable, live teacher-led English language teaching services may be exempt from Spanish IVA under Article 20 of Ley 37/1992.
Top Job English will apply IVA, VAT, or other indirect taxes where required by applicable law.
For customers outside Spain, tax treatment may depend on the customer’s country, VAT status, and applicable place-of-supply rules.
If IVA, VAT, or another indirect tax applies, this will be shown at checkout, on the invoice, or in the written offer where required.
8. 10-session packages
A 10-session package consists of ten 60-minute 1:1 online English language teaching sessions for one named Learner.
Each 10-session package is for one named Learner only. Packages may not be shared between multiple learners, including employees of the same company.
For individual Clients, packages are not transferable.
For Company Clients, Top Job English may allow the company to substitute a different employee only with prior written approval and only if no sessions in the package have been used. Once the first session has taken place, the package is attached to the named Learner because the course is structured progressively.
10-session packages must be used within 6 months of the purchase date, unless Top Job English agrees otherwise in writing. Unused sessions expire after that period and are not refundable, except where required by law.
Extensions are not automatic. Top Job English may agree to an extension in writing in exceptional circumstances, such as serious illness or emergency.
After the 14-Day Right-Fit Guarantee has expired or ceased to apply, package fees are not refundable except where required by law, where Top Job English cancels and cannot provide a replacement, or where these Terms expressly provide otherwise.
9. Single 1:1 sessions
Single paid 1:1 English language teaching sessions may be available only as follow-up sessions after the Learner has completed a 10-session package, unless Top Job English agrees otherwise in writing.
Each standard 1:1 session lasts 60 minutes, unless otherwise agreed in writing.
Single paid sessions may be rescheduled through Acuity with at least 24 hours’ notice. If cancelled, rescheduled, or missed with less than 24 hours’ notice, the session is charged as used. Single paid sessions are not refundable except where required by law or where Top Job English cancels and cannot provide a replacement.
10. Cancellation and rescheduling by the Client or Learner
Paid sessions may be cancelled or rescheduled through Acuity Scheduling without loss of the session credit if the Client or Learner gives at least 24 hours’ notice.
Sessions must be cancelled or rescheduled through Acuity Scheduling. A cancellation or rescheduling request is not valid unless it is completed through Acuity before the 24-hour deadline.
If Acuity Scheduling is unavailable due to a technical outage, the Client or Learner should email Top Job English before the 24-hour deadline where reasonably possible. Top Job English will assess such cases reasonably, taking into account whether the Client or Learner made a genuine attempt to cancel or reschedule on time.
If a session is cancelled, rescheduled, or missed with less than 24 hours’ notice, the session will be treated as used and will not be refunded or replaced.
Top Job English may choose to make an exception in an individual case, but is not required to do so. Making an exception once does not create a right to future exceptions.
11. Lateness and no-shows
If the Learner is late, the session will still end at the scheduled time.
If the Learner is more than 15 minutes late and has not contacted Top Job English within the first 15 minutes to confirm that they are joining, the session will be treated as a no-show and charged as used.
12. Free Meeting Diagnostic cancellation and no-shows
The Meeting Diagnostic is free, but if a person cannot attend, they should cancel or reschedule with at least 24 hours’ notice where possible.
If a person misses the call without notice, Top Job English may refuse to offer another free diagnostic.
13. Cancellation or rescheduling by Top Job English
If Top Job English needs to cancel or reschedule a session, the session will be rearranged at no additional cost.
If Top Job English is unable to provide the remaining sessions in a paid package, the Client will receive a pro-rata refund for unused sessions.
14. 14-Day Right-Fit Guarantee
Top Job English offers a voluntary 14-Day Right-Fit Guarantee.
The 14-Day Right-Fit Guarantee allows the Client to receive a full refund if they are not satisfied, provided they request the refund within 14 calendar days of purchase and before the Learner attends a third paid session.
The Client may try up to two paid sessions during this period.
Clients may book and start paid sessions immediately after purchase, subject to availability. The 14-Day Right-Fit Guarantee begins on the date of purchase, not the date of the first session.
If the Client does not request a refund within 14 calendar days of purchase, or if the Learner attends a third paid session, the Client is treated as having chosen to continue and the 14-Day Right-Fit Guarantee no longer applies.
Refund requests under the 14-Day Right-Fit Guarantee must be sent by email to matthew@topjobenglish.ch within the guarantee period.
The 14-Day Right-Fit Guarantee applies to both individual and company Clients, unless a different written agreement is made.
Approved refunds will normally be returned to the original payment method used for purchase. Refund timing may depend on Stripe, the Client’s bank, card provider, or payment provider.
15. Statutory consumer withdrawal rights
Where the Client is a consumer and has a statutory right of withdrawal under applicable consumer law, the withdrawal period is normally 14 calendar days from the date the contract is concluded. This statutory right is separate from the 14-Day Right-Fit Guarantee.
Clients may start paid sessions immediately after purchase. By purchasing a package and booking or attending a paid session during any statutory withdrawal period, the Client expressly requests that Top Job English begins providing the service before the withdrawal period has ended.
Where a consumer Client has a statutory right of withdrawal and has requested that services begin during the withdrawal period, any refund required by law may take account of services already delivered before withdrawal, unless the 14-Day Right-Fit Guarantee gives the Client a better refund.
To exercise any statutory withdrawal right, the Client must send a clear written statement by email to matthew@topjobenglish.ch before the withdrawal period ends. The Client does not have to use any specific wording, provided the statement clearly communicates the decision to withdraw.
Nothing in these Terms limits any mandatory consumer rights that apply by law.
16. Online delivery and technical requirements
Sessions are delivered online by video call.
The usual platform is Microsoft Teams, but Top Job English may use another suitable platform if needed.
The Client and Learner are responsible for having a reliable internet connection, camera, microphone, suitable device, software access, and a quiet place to join the session.
Technical problems on the Client’s or Learner’s side do not automatically entitle the Client or Learner to a refund, replacement session, or extra time. Top Job English may offer a replacement session at its discretion.
17. Third-party platforms
Top Job English uses third-party platforms such as Acuity Scheduling, Stripe, and Microsoft Teams to manage bookings, payments, and online sessions.
Clients and Learners may need to comply with those platforms’ own terms, privacy notices, and technical requirements.
Top Job English is not responsible for the operation, availability, or policies of third-party platforms.
Top Job English may change the platforms used to provide or administer the service, provided the replacement platform is suitable for the service.
18. Recordings
Sessions are not recorded unless the Learner gives prior consent.
If a session is recorded, the purpose, access, and retention of the recording should be agreed in advance.
Clients and Learners may not record, copy, download, reproduce, share, publish, or distribute any session, session extract, or teaching or training content without prior written permission from Top Job English.
19. Intellectual property
All materials, frameworks, exercises, slides, worksheets, recordings, templates, written feedback, teaching methods, training methods, and other learning content provided by Top Job English remain the intellectual property of Matthew Stickley / Top Job English.
Clients and Learners may use these materials only for their own personal learning or internal professional development.
Clients and Learners may not copy, resell, publish, adapt, distribute, share, or make commercial use of Top Job English materials without prior written permission from Top Job English.
20. Confidentiality
Top Job English will treat information shared by Clients and Learners during English language teaching sessions as confidential and will not intentionally disclose it to third parties, except where needed to provide the service, administer bookings or payments, comply with the law, protect legal rights, or where the information is already public.
Clients and Learners must also treat any private teaching materials, session content, and feedback as confidential unless Top Job English agrees otherwise in writing.
21. Company Clients and learner information
For Company Clients, Top Job English may share administrative information with the paying company, such as whether sessions have been booked, attended, cancelled, missed, used, or remaining.
Top Job English will not share detailed lesson content, personal learning notes, or sensitive feedback about the Learner unless this has been agreed with the Learner or is necessary to administer the service.
22. Data protection
Top Job English processes personal data in accordance with its Privacy Policy. Clients and Learners should read the Privacy Policy before booking or purchasing services.
23. Conduct and termination
Top Job English may refuse, suspend, or terminate services if a Client or Learner behaves abusively, harasses the teacher, repeatedly misses sessions, misuses materials, breaches these Terms, or acts in a way that makes continued English language teaching unreasonable.
If Top Job English terminates a paid package for this reason, the Client will receive a pro-rata refund for unused sessions, excluding any sessions already used, missed, cancelled late, or charged under these Terms.
24. No guaranteed outcomes
Top Job English provides structured English language teaching and training, but does not guarantee a specific English level, exam result, promotion, job offer, salary increase, interview outcome, meeting outcome, or business result.
Progress depends on several factors, including the Learner’s attendance, participation, existing level, objectives, and how they use the teaching and training.
25. Liability
Top Job English remains liable for direct loss caused by its own breach of these Terms, fault, or negligence, where liability cannot lawfully be excluded or limited.
Top Job English is not liable for indirect losses, loss of profit, loss of business opportunity, loss of data, or losses caused by the Client’s or Learner’s internet connection, device, software, platform access, or failure to attend sessions.
Nothing in these Terms limits or excludes liability where it would be unlawful to do so.
26. Events outside reasonable control
Top Job English is not responsible for delay or failure to perform caused by events outside its reasonable control, including illness, emergency, internet or platform outages, power cuts, legal restrictions, or other events that make service delivery impractical.
Where possible, affected sessions will be rescheduled.
If Top Job English is unable to offer sessions for a material period because of circumstances covered by this section, the validity period of affected packages will be extended by a reasonable equivalent period.
27. Complaints
Complaints should be sent by email to matthew@topjobenglish.ch.
Top Job English will try to respond within 14 calendar days.
Top Job English will try to resolve complaints fairly and promptly. Consumers may also have access to consumer redress or alternative dispute-resolution mechanisms where available under applicable law.
28. Changes to these Terms
Top Job English may update these Terms from time to time.
The version that applies to a purchase is the version in force at the time of purchase, unless a change is required by law or is more favourable to the Client.
29. Notices and written communication
Refund requests, statutory withdrawal requests, complaints, and other formal notices should be sent by email to matthew@topjobenglish.ch.
Top Job English may contact the Client or Learner using the email address provided during booking, purchase, or correspondence.
30. No waiver
If Top Job English does not enforce a right under these Terms, or allows an exception in one case, this does not mean that Top Job English waives the right to enforce the Terms in the future.
31. Severability
If any part of these Terms is found to be invalid, unlawful, or unenforceable, the remaining parts will continue to apply.
32. Language
These Terms are provided in English.
If a translation is made available, the English version will prevail, unless mandatory law requires otherwise.
33. Governing law and courts
These Terms are governed by Spanish law.
For business Clients, the parties submit to the courts of Elche, Spain, unless mandatory law requires otherwise.
If the Client is a consumer, this does not affect any mandatory consumer rights or any mandatory right to bring or defend proceedings in the courts of the Client’s place of residence.
If the Client is a consumer in Switzerland, nothing in these Terms affects any mandatory consumer rights that apply under Swiss law.